Shipping Information

General

From September 1st, 2021, we will send standard parcels via DHL.

Shipping

Delivery ex works. You as Customer receive a proportion of the shipping costs.

The shipping costs are incurred per shipping unit and are automatically calculated in the shopping cart.

The shipping units are calculated based on weight, size and volume. A shipping unit normally consists of a cardboard box with a maximum weight of approx. 30 kg and a size of up to a maximum of 1.20 m edge length.

For example: You order a 20 kg sack of horse muesli and a 1 kg bag of Delicious Bricks (21 kg in total), then you pay the shipping costs for one shipping unit. Order 2 x 20 kg horse muesli (40 kg in total), then you pay the shipping costs for two shipping units.

Shipping costs Germany (DHL Paket National)

4.90 EUR per shipping unit

 

Shipping costs DHL Paket International Zone 1 (EU)

Delivery countries: Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic

9.80EUR per shiping unit

 

Shipping costs DHL Paket International Zone 2

Delivery countries: Andorra, Great Britain, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary

10.10 EUR per shipping unit

 

Shipping costs DHL Paket International Zone 3 (EU)

Delivery countries: Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus

10.30 EUR per shipping unit

 

Shipping costs forwarding agency (big bag or pallet goods)

We deliver heavy (from approx. 400 kg) and bulky items by forwarding agency (up to the curb) directly to your home. We charge forwarding fees up to 999 kg of 79.90 EUR per order. Each additional pallet over 999 kg costs EUR 50.00.

 

Delivery times

The delivery time is made up of the goods receipt time, the processing time and the transport time. In general, you can find our delivery times on the product detail pages below the price.

Incoming goods time: In general, we have all products from the Eggersmann - Mein Pferdfutter, Eggersmann volaris and Eggersmann Körnerpick ranges available from stock. In the case of products from other brands (e.g. Bense & Eicke, Kerbl), it may be that we do not have a sufficient number of products available and that we have to reorder them from our suppliers. The corresponding goods receipt times are already included in the delivery times shown.

 

Processing time: If the goods are in stock, your order will be dispatched within two working days at the latest.

 

Transport time: The average. Shipping time for DHL parcels in Germany is 1 to 2 working days. For DHL International Parcels, the transport time is approx. 3 to 4 working days.

 

In exceptional cases (e.g. due to weather or traffic in winter) there may be delays in delivery. Of course we will try to inform you about this immediately.

Fixed dates require our express, written consent. Claims for damages due to delay or impossibility or non-performance, including those that arose up to the point of withdrawal from the contract, are excluded. If it appears to be advantageous for a speedy processing, we reserve the right to make partial deliveries and to charge delivery costs and, if applicable, cash on delivery fees.

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