Shipping Information

General

From September 1st, 2021, we will send standard parcels via DHL.

 

DHL Shipping

The shipping costs are incurred per shipping unit and are automatically calculated in the shopping cart.

The shipping units are calculated based on weight, size and volume. A shipping unit normally consists of a cardboard box with a maximum weight of approx. 30 kg and a size of up to a maximum of 1.20 m edge length.

For example: You order a 20 kg sack of horse muesli and a 1 kg bag of Delicious Bricks (21 kg in total), then you pay the shipping costs for one shipping unit. Order 2 x 20 kg horse muesli (40 kg in total), then you pay the shipping costs for two shipping units.

 

Shipping costs Germany (DHL Paket National)

4.90 EUR per shipping unit

Shipping costs DHL Paket International Zone 1 (AT / FR)

Delivery countries: France, Austria

7.50 EUR per shiping unit

Shipping costs DHL Paket International Zone 1 (EU)

Delivery countries: Belgium, Denmark, Luxembourg, Netherlands, Poland, Czech Republic

9.80 EUR per shiping unit

Shipping costs DHL Paket International Zone 2

Delivery countries: Italy, Sweden, Slovakia, Spain, Hungary

10.10 EUR per shipping unit

Shipping costs DHL Paket International Zone 3 (EU)

Delivery countries: Finland, Portugal

10.30 EUR per shipping unit

 

Shipping costs forwarding agency

We deliver heavy (from approx. 400 kg) and bulky items (big bags, pallet goods) directly to your home within Germany by forwarding agency (to the curb). For each order, we charge shipping fees of up to 850 kg in the amount of EUR 84.90. Each additional pallet over 850 kg costs EUR 80.00. The calculated shipping costs are displayed in the shopping cart.

The corresponding international tariffs are also calculated on the basis of the number of pallets and shown in the shopping cart.

 

Delivery times

The delivery time is made up of the goods receipt time, the processing time and the transport time. In general, you can find our delivery times on the product detail pages below the price.

Incoming goods time: In general, we have all products from the Eggersmann - Mein Pferdfutter, Eggersmann volaris and Eggersmann Körnerpick ranges available from stock. In the case of products from other brands (e.g. Bense & Eicke, Kerbl), it may be that we do not have a sufficient number of products available and that we have to reorder them from our suppliers. The corresponding goods receipt times are already included in the delivery times shown.

Processing time: If the goods are in stock, your order will be dispatched within two working days at the latest.

Transport time: The average. Shipping time for DHL parcels in Germany is 1 to 2 working days. For DHL International Parcels, the transport time is approx. 3 to 4 working days.

In exceptional cases (e.g. due to weather or traffic in winter) there may be delays in delivery. Of course we will try to inform you about this immediately.

Fixed dates require our express, written consent. Claims for damages due to delay or impossibility or non-performance, including those that arose up to the point of withdrawal from the contract, are excluded. If it appears to be advantageous for a speedy processing, we reserve the right to make partial deliveries and to charge delivery costs and, if applicable, cash on delivery fees.

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